Core question
Which steps come first when an account is compromised?
Answer first
Use official channels and urgent response steps first; do not wait for a general analysis.
Change the password, enable two-step verification, revoke devices, freeze the account and preserve evidence.
Primary cost
Financial and privacy loss
Primary benefit
Damage control
Risk level
High
Evidence note
A
Supported by laws, standards, official statistics or authoritative guidance.
Sources, jurisdiction and timeliness
- 中华人民共和国网络安全法（2025 年修订）（国家法律法规数据库） 中国官方 · 全国人民代表大会常务委员会 · 中国 · 2025-10-28 · 2026-09-29
- 中华人民共和国个人信息保护法（国家法律法规数据库） 中国官方 · 全国人民代表大会常务委员会 · 中国 · 2021-08-20 · 2026-09-29
- 工业和信息化部（App 与账号安全主管渠道） 中国官方 · 工业和信息化部 · 中国 · 2026-09-29
- 12321 网络不良与垃圾信息举报受理中心 中国官方 · 12321 举报中心 · 中国 · 2026-09-29
- Jurisdiction
- China
- Effective date
- Not registered
- Last reviewed
- 2026-09-29
Registered limitations
- Statutes set the response framework; platform freeze and appeal timelines follow each platform's latest official notice.
- If money was lost, contact the bank and report through official channels; this card does not replace police handling.
Next action
Do these first, then decide.
Use the official security or fraud-response workflow now.
- Use the official security or fraud-response workflow now.
- Jurisdiction: China
- Statutes set the response framework; platform freeze and appeal timelines follow each platform's latest official notice.
This decision card provides general decision information and is not legal, medical, financial, tax or other professional advice.