Core question
What evidence is most useful in a consumer dispute?
Answer first
Start with the full cost, key benefit and boundary before deciding.
Keep transaction records, communication records and product-condition evidence.
Primary cost
Time
Primary benefit
Stronger complaint
Risk level
Medium
Evidence note
A
Supported by laws, standards, official statistics or authoritative guidance.
Sources, jurisdiction and timeliness
- 中华人民共和国消费者权益保护法（国家法律法规数据库） 中国官方 · 全国人大常委会 · 中国 · 2013-10-25 · 2026-09-29
- 中华人民共和国电子商务法（国家法律法规数据库） 中国官方 · 全国人大常委会 · 中国 · 2018-08-31 · 2026-09-29
- Jurisdiction
- 中国
- Effective date
- Not registered
- Last reviewed
- 2026-09-29
Registered limitations
- The sources explain disclosure, transaction records and consumer remedies; whether evidence is accepted still depends on the dispute, original medium and completeness.
- Preserve original orders, chat records, shipping records and product condition; screenshots should retain time and source information.
Next action
Do these first, then decide.
Check the registered statutes, jurisdiction and limitations below, then follow the action checklist.
- Check the registered statutes, jurisdiction and limitations below, then follow the action checklist.
- Source jurisdiction: China
- The sources explain disclosure, transaction records and consumer remedies; whether evidence is accepted still depends on the dispute, original medium and completeness.
This decision card provides general decision information and is not legal, medical, financial, tax or other professional advice.